Terms of Service

Shopyard provides ecommerce marketing services for Shopify stores, including but not limited to email and SMS marketing, paid advertising management, conversion rate optimization, store design, and marketing audits.

Service descriptions and pricing are available on our website. We reserve the right to modify service offerings and pricing at any time, though changes will not affect active orders.

All payments are processed securely through Stripe. By placing an order, you agree to pay the listed price for the selected service.

• One-time services are charged in full at checkout.
• Monthly retainers are billed on a recurring basis until canceled.
• Automated services (e.g., Store Speed Audit) are delivered immediately upon payment.

All prices are in USD unless otherwise stated. You are responsible for any applicable taxes.

We stand behind the quality of our work:

• Automated digital deliverables (e.g., speed audit reports) are non-refundable once delivered.
• Service-based deliverables may be eligible for a refund within 14 days of purchase if work has not yet commenced.
• Monthly retainers can be canceled at any time. No refunds are issued for the current billing period.

If you are unsatisfied with our work, contact us and we will make it right.

To deliver our services effectively, you agree to:

• Provide timely access to your Shopify store, analytics accounts, and other necessary platforms
• Provide accurate business information
• Respond to communication requests within a reasonable timeframe
• Not hold Shopyard liable for third-party platform changes (e.g., Shopify, Meta, Google policy updates)

Delays in providing access or information may impact delivery timelines.

Upon full payment, you own all deliverables we create for you (designs, copy, templates, etc.).

Shopyard retains the right to use anonymized results and general descriptions of work performed for portfolio and marketing purposes, unless you request otherwise in writing.

Our website content, branding, and proprietary tools remain the property of Shopyard.

Shopyard provides marketing services on a best-effort basis. We do not guarantee specific revenue outcomes, conversion rates, or ad performance, as results depend on many factors outside our control.

Our total liability for any claim arising from our services is limited to the amount you paid for the specific service in question.

We are not liable for indirect, incidental, or consequential damages.

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes but is not limited to revenue data, marketing strategies, customer lists, and analytics.

This obligation survives the termination of any service agreement.

Either party may terminate a service engagement:

• One-time services: Cannot be terminated once work has begun, unless eligible for a refund under Section 3.
• Monthly retainers: Can be canceled with 30 days written notice. Services continue through the end of the current billing period.
• For cause: We may terminate services immediately if you violate these terms, engage in abusive behavior, or fail to make payment.

We may update these terms from time to time. Material changes will be communicated via email to active clients. Continued use of our services after changes constitutes acceptance of the updated terms.

For questions about these terms, contact us:

Shopyard
Email: hello@shopyard.net