Question 1

Which devices do you test?

Accepted Answer

Eight: iOS Safari, iOS Chrome, Android Chrome, Samsung Internet, Instagram in-app browser, Facebook in-app browser, TikTok in-app browser, and one tablet (iPad Safari). We screen-record every checkout step on each device so you can see exactly where users drop off.

Question 2

Do you actually fix the issues, or just report them?

Accepted Answer

Both. The deliverable includes the test matrix (what's broken, where) AND we apply fixes for the top 5 issues directly in your theme. If your stack needs more than 5 fixes, we prioritize the highest-revenue-impact ones first and flag the rest in the report.

Question 3

Why do in-app browsers matter so much?

Accepted Answer

If you run any Meta or TikTok ads, 40-60% of paid traffic lands in an in-app browser before ever seeing your real checkout. Apple Pay is hidden, Shop Pay is broken, autofill fails — and conversion drops 30-50%. We test every in-app browser separately because the bugs are different in each.

Question 4

How is this different from a regular CRO audit?

Accepted Answer

A CRO audit looks at desktop + mobile broadly. This sprint is mobile-checkout-specific — the funnel from product page through cart through checkout to success — across the 8 surfaces where Shopify merchants actually lose money. It is narrower and goes deeper.

Question 5

What if the issue is in Shopify's native checkout, not my theme?

Accepted Answer

Shopify's checkout pages can't be edited directly on most plans, but the issues are usually upstream — broken scripts, missing app conflicts, payment-method config, or Shop Pay vs native checkout routing. We document what's fixable in your theme + what requires a Plus-level checkout extension or a Shopify support escalation.

Question 6

How fast do I get the fixes?

Accepted Answer

5 business days from kickoff. Day 1: device test matrix runs. Days 2-3: report + recordings delivered. Days 4-5: top 5 fixes applied to your theme + before/after recording.

Question 7

Will the fixes break anything else?

Accepted Answer

Every change is made on a duplicated theme first, tested across the 8 devices, then published. We send a before/after recording so you can verify nothing regressed.

Stop bleeding mobile sales — fix the 8 surfaces killing checkout conversion in 5 days.

Simple 3-Step Process

Grant test access

We test the 8 surfaces

Top 5 fixes applied

Everything You Need

Tests in-app browsers separately

Fixes applied, not just reported

5-day turnaround

Detailed Breakdown

What You Will Receive

8-device mobile-checkout test matrix

iOS Safari + Chrome walkthrough recordings

Android Chrome + Samsung Internet walkthrough recordings

Webview test (IG, FB, TikTok in-app browsers)

Shop Pay vs native-checkout conversion comparison

Top 5 issues fixed in your theme

Before/after conversion projection

Common Questions

Start With Mobile Checkout Rescue Today

Why we built this fix

Bundle this with the Audit Trinity